1. How can I track my order?
As soon as your order is shipped, we’ll send you a tracking number via email.
You can track the status of your order anytime here.
2. How can I cancel my order?
If you need to cancel your order, please email us as soon as possible at contact@greengrillshop.com.
Cancellations are only possible before the order has been shipped.
3. How do I return an item?
To request a return, email us at contact@greengrillshop.com within 14 days of receiving your order.
Include your order number and the reason for the return. We’ll send you all the instructions you need.
4. What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, Apple Pay, and Shop Pay — all through a 100% secure checkout system.
5. Are there any shipping fees?
Nope — we offer free worldwide shipping on all orders, with no minimum purchase required.
6. How can I get help with my order or product?
Our team is available to assist you from Monday to Friday, 9am–5pm AEST.
Just email us at contact@greengrillshop.com, and we’ll help with anything you need.
7. Do your products have any warranty or satisfaction guarantee?
We offer a satisfaction guarantee on all products.
If you’re not happy with your purchase, get in touch — we’ll make it right.
8. Can I exchange a product?
We don’t offer direct exchanges, but you can return the original item for a refund and place a new order for the item you prefer.